Refund & Cancellation Policy
Clear and fair rules for cancellations and refunds of payments made to EduConnect India.
01Overview
This Refund & Cancellation Policy explains when payments made to EduConnect India can be cancelled or refunded. Please read it carefully before making any payment.
| Payment | Refund |
|---|---|
| Student counselling | Free – no payment taken |
| University / course fees | As per the university’s own refund policy |
| Partner registration fee – cancelled within 7 days, before onboarding & training access | Full refund |
| Partner registration fee – application not approved by us | Full refund |
| Partner registration fee – after onboarding or training access | Non-refundable |
| Duplicate or failed payment (amount debited) | Full refund |
02Free Counselling
Our education counselling and course guidance for students is completely free. As no payment is collected, no refund applies.
03University & Course Fees
Admission and course fees are governed by the refund and cancellation rules of the respective university or institution. Refund requests for these fees are decided solely by the university. Our team will guide and support you through the university’s refund process where possible.
04Admission Partner Registration Fee
The registration fee for our Admission Partner program covers registration, onboarding, training and partner support.
- Cancellation within 7 days: you can cancel within 7 days of payment and receive a full refund, provided you have not yet completed onboarding or received training access or training material.
- Application not approved: if we are unable to approve your application after the interview, the registration fee will be refunded in full.
- After onboarding or training access: once onboarding is completed or training (live or recorded) has been provided, the registration fee is non-refundable.
- Termination for misconduct: if a partnership is ended because of a breach of the Partner Agreement or these policies, no refund will be made.
05Duplicate or Failed Payments
If your payment fails but the amount is debited from your account, or you are charged more than once for the same registration, the extra or failed amount will be refunded in full. In many cases, failed payments are reversed automatically by the bank or payment gateway.
06How to Request a Refund
Email us at info@educonnectindia.net or WhatsApp us on +91 87965 14134 with:
- Your full name and registered mobile number
- Payment ID / transaction reference and date of payment
- Reason for the cancellation or refund request
We will confirm receipt of your request and update you on its status.
07Refund Processing Time
Approved refunds are processed within 5–7 working days to the original payment method (UPI, card, net banking or wallet) through our payment partner Razorpay. Depending on your bank, it may take a few more working days for the amount to reflect in your account.
08Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The version on this page at the time of your payment will apply to that payment.
09Contact Us
For any questions about payments, cancellations or refunds, please contact us: