Privacy Policy

01Who We Are

This website is operated by EduConnect India, an MSME-registered education and career guidance company with its office at Raghav Niwas, No. 107, First Floor, Rama Park, Block C, Uttam Nagar, New Delhi – 110059 (“EduConnect India”, “we”, “us” or “our”).

This Privacy Policy explains what personal information we collect when you use our website, enquiry forms, WhatsApp and phone support, and our Admission Partner, Refer & Earn and Collaboration programs, and how we use and protect it.

02Information We Collect

a) Enquiry & counselling forms

• Name, mobile number, email address and city
• University, course or mode of study you are interested in, and any message you send us

b) Admission Partner applications & onboarding

• Name, mobile number, email, city, state, qualification, current status and experience
• Date of birth, address and PIN code
• A copy of your ID proof and your photograph
• Bank account details (account holder name, account number, IFSC) and UPI ID, used only to pay your earnings
• Your electronic signature on the partner agreement, with the date, time and IP address of signing

c) Payments

Registration fees are processed by our payment partner Razorpay. We receive only the payment ID, amount and status. We do not collect or store your card number, CVV, UPI PIN or net-banking password.

d) Referrals & collaborations

When you refer a student, you share that student’s name, mobile number, course interest and city. You confirm that the student has agreed to be contacted by us. For collaboration enquiries we collect organisation details and the contact person’s details.

e) Information collected automatically

Like most websites, we may collect your IP address, browser type, device information, pages visited and time spent on the website through cookies and similar technologies.

03How We Use Your Information

• To provide free education counselling and help you choose suitable universities and courses
• To contact you by phone call, WhatsApp, SMS or email about your enquiry or application
• To share your details with the university or institution you are interested in, to process your admission enquiry
• To review, onboard and train Admission Partners, maintain agreement records and pay partner earnings
• To process registration fee payments and refunds
• To send important updates about courses, admissions and our services (you can opt out at any time)
• To improve our website and services, prevent fraud and misuse, and meet legal obligations

04Sharing of Information

We do not sell or rent your personal information. We share it only where needed:

• Universities & institutions – that you have shown interest in, for admission processing
• Payment partner – Razorpay, to process payments securely
• Service providers – such as website hosting, email and communication tools, who work for us under confidentiality obligations
• Legal requirements – government or law-enforcement authorities when required by law

05Cookies

Cookies are small files stored on your device that help the website work properly, remember your preferences (for example, to let you continue a partner application) and understand how visitors use our website. You can block or delete cookies through your browser settings, but some features of the website may not work correctly.

06Data Security

We use reasonable security practices to protect your information, including secure (HTTPS) connections, restricted admin access and private storage for uploaded documents. ID proofs, photographs and bank details are accessible only to authorised members of our team.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

07Data Retention

We keep your information only for as long as needed for the purposes described in this policy – for example, while your enquiry or admission is in progress, for the duration of your partnership with us, and for any period required by law, accounting or tax rules. After that, we delete it or make it anonymous.

08Your Rights

In line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• Ask for a copy of the personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete your information, where we are not required to keep it
• Withdraw your consent to being contacted for promotional purposes

To make a request, email us at info@educonnectindia.net. We will respond within a reasonable time.

09Third-Party Links

Our website contains links to university websites, WhatsApp, social-media pages and other third-party websites. We are not responsible for their content or privacy practices. Please read their privacy policies before sharing information with them.

10Children’s Privacy

Our services are meant for students, graduates and working professionals. If you are under 18 years of age, please use our services and share information only with the consent and involvement of your parent or guardian.

11Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date. Continued use of our website after changes means you accept the updated policy.

12Contact & Grievance Officer

If you have any questions, concerns or complaints about this Privacy Policy or how your information is handled, please contact our Grievance Officer:

Pavan Kumar, Founder & CEO, EduConnect India